Shipping & Returns

 

Damaged Merchandise:

  • If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday

Return Authorization Policy:

  • Return authorization is required from White Racing Products. For any returned merchandise. Click Here For Details!
    Manufacturer’s warranties do apply to defective merchandise; please contact the manufacturer for any manufacturer's warranty issues. We cannot accept returns on used parts. We also cannot accept returns on opened software, electrical, ccm programming, custom computer chips any special order merchandise
    we do not accept returns on discontinued items.
    Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.
  • Please note that all refunds will be issued less a 10% restocking fee and actual shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations)
  • All items must be returned within 30 days of the date we shipped the product to you, absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility.
  • Christmas Ordering: If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.
  • Free Gifts: We sometimes give away FREE gifts with selected products. These are FREE gifts and do not affect the low purchase price of the item. They are FREE and are not refundable, nor are they eligible for replacement should the free gift break. If you return the product you purchased, you must return the free gift(s) also. We reserve the right to substitute a free gift with another free gift. Remember - the free gifts are free - you did not pay for them.
  • If you are wishing to return an item that you bought during a free shipping special, the actual shipping charge will be deducted from your refund for that item.
    If you wish to return an item that you bought during a free shipping special, the actual shipping charge will be deducted from your refund for that item.

Out of stock items:

  • Please be aware that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
  • Some items are listed for sale on our web site that has not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
  • Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

 

Non-Authorized Returns:

  • Items that are shipped back to us within 30 days, without proper authorization, are subject to a 50% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return freight is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.
  • Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as White Racing Products on your statement. We will email you notifying you that your credit has been issued.
  • If you have questions regarding shipping or returns that are not covered here please email your questions to sales@whiteracingproducts.com
  • All shortages must be report to us within 72 hours of delivery. No exceptions.

International Orders:

  • Duties & Taxes:

International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. Our orders only include the cost of the item(s) and the shipping. Any duty or taxes may be added at the time of delivery.

  • International Returns:


Items must be unused in the original packaging. The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom, orders or demo items are not returnable either domestically or internationally.

If you have questions regarding international shipping or returns that are not covered here please email your questions to shipping@whiteracingproducts.com